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HelpIf you have a question, most likely you'll find an answer in the list below. Whenever you don't find the answer in our list, do not hesitate to contact us at info ... at ... swax ... dot ... com - we respond within 12 hours, in most cases much earlier. Thank you!PaymentsWhat are the payment options you offer?We currently only accept credit cards through our partners 2CheckOut and Paypal. When you check out you will have both options available. You are also able to pay by using your PayPal account balance. What description will be shown on my credit card statement? When you purchase through Paypal, your credit card statement will mention "PayPal.com * SWAX", Swax being the name of our parent company. If you pay through 2CheckOut.com, your credit card statement will mention "2CO * SoundShopper". DownloadingWhen will I be able to download my order?From the moment your order has been authorized - in almost all cases instantly. When our payment processing partners experience heavy traffic, it might take a couple of minutes before the answer gets sent back to our server - so don't panic! Check your account back after 5 minutes, if your order is not available, please contact us. Where can I download the files? At the top of this page, on the right - there is a menu. The menu item "Account" gives access to your order history and most importantly, your files. Click on the order number, and you'll be presented with the list of files to download. WebsiteWhy are there beeps or voices on the previews?We try to give the best preview quality available for streaming, but this also poses us with a piracy problem if we don't protect the preview files with "watermarks". We started adding a copyright voice (which you'll hear on early releases) but have moved towards a single non-intrusive "beep" sound on top of the latest releases. Special OffersIs there a way I can get a reduction?Of course we reward our customers! We give up to 50% off our royalty free music - when you purchase more than one product we award you with 25% off the total price. If you're a previous customer, we give you a 25% off once again. So if you do both, you'll be eligible for 50% off your purchase price! |
Goods and services provided by Swax Bvba. Sold by 2Checkout.com, Inc. (Ohio, USA).
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